SHIPPING & RETURNS

When will my order be shipped? 

Orders are dispatched within 3 working days.

Domestic Shipping

We use Australia Post to ship our domestic orders. Please allow 2 - 5 business days from date of dispatch to receive your order.

For orders under $150 shipping is charged at a flat rate of $12.00. 

For all orders over $150, shipping is free.

International Shipping

We use Australia Post for international shipping. Please use our postage calculator at the checkout to confirm the shipping price. Please allow 3 - 10 business days from the date of dispatch for shipping to metropolitan areas of major cities. We deliver to 26 overseas destinations using Australia Post's Pack & Track service.  

  • Belgium
  • Canada
  • China
  • Croatia
  • Denmark
  • Estonia
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Korea, Republic of (South Korea)
  • Lithuania
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Singapore
  • Slovenia
  • Spain
  • Sweden
  • UK
  • USA

Returns policy

We handle returns and process refunds in accordance with the Australian Consumer Protection legislation. We take care to ensure your items are free of damage prior to posting. Please inspect your purchase on arrival to ensure the goods are not damaged or faulty. 

Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Urban Granola.